HKJC Horse Race Betting Limited would like to inform the public that during the simulcast of the Met Day races in South Africa, held on 26 January 2019, its contract partner in South Africa, Phumelela Gaming and Leisure Limited (Phumelela) failed its contractual obligation to inform it of the jockey substitutions in the following races prior to the start of the races:
S1-2: “11 Sherwood Forest” replacement jockey Sean Veale
S1-4: “20 Helen’s Ideal” replacement jockey S’manga Khumalo
S1-5: “5 Rose In Bloom” replacement jockey Keagan De Melo
S1-7: “7 Benjan” replacement jockey Anthony Andrews
HKJC Horse Race Betting Limited only received notifications of the concerned jockey substitutions from Phumelela after the completion of those races and after the payout process. Subsequently it took immediate actions to update the jockey information across all channels. The horses concerned did not finish in the top four of those races.
We take this incident seriously and have demanded an explanation from Phumelela.
According to the Horse Race Betting Rules, all confirmed results and dividends remain unchanged. However, after considering the interests of customers, we have decided to make a discretionary refund for the following Race and Horses on single and all-up pools for WIN, PLACE, QIN, QPL, TRI, TCE, FF&QTT, DT, Treble:
| RACE | HORSE |
|---|---|
| 2 | 11 |
| 4 | 20 |
| 5 | 5 |
| 7 | 7 |
Refund on account bet will be done automatically within the next 24 to 36 hours. Refund on cash bet will be done manually after tomorrow (28 January) noon in Off Course Betting Branches (OCBB). Lost ticket can be claimed in OCBB within 7 days from tomorrow (28 January).
Accurate and timely delivery of wagering related information is a core value of the Club’s simulcast and betting protocol. The Club will always act responsibly to ensure that these values are not violated and the customer’s interests are served and protected.
